Health Journey Mapping

Many Aboriginal and Torres Strait Islander people experience complex health care journeys from younger ages. Their healthcare journeys may begin in urban, rural or remote areas, and involve both similar and unique challenges when compared to journeys of other patients.

Hospitals and health services strive to identify and respond to the clinical, cultural safety and coordination care needs of Aboriginal and Torres Strait Islander peoples and improve the overall quality of care, but this is often challenging in busy clinical settings with multiple conflicting priorities.

Health Journey Mapping tools and resources 

In supporting pathways towards overcoming these challenges to improve the quality and cultural safety of Aboriginal and Torres Strait Islander people’s health care journeys, we have developed a package of mapping tools and resources that assist clinicians, managers and teams to:

• recognise Aboriginal and Torres Strait Islander patient and family needs
• identify strengths and gaps in health systems
• evaluate effectiveness
• meet accreditation standards.

The Health Journey Mapping package consists of a handy user guide, some worked examples, and introductory videos to support the uptake and implementation of three Health Journey Mapping tools at the following levels of complexity: 

• Clinical: for busy clinicians in everyday clinical practice.  
• Detailed: for more comprehensive quality improvement, care planning and evaluation.
• Complex: a higher-level tool that brings together multiple perspectives of the patient, family, and health services across different stages of a journey.  

Built on the foundations of the underlying principles of Equity, Safety and Partnership; it is our vision that these tools can assist with:

• improving equitable
• optimised healthcare for Aboriginal and Torres Strait Islander people.

Access the Health Journey Mapping Toolkit

The Health Journey Mapping Toolkit is available at no charge to members of the Lowitja Institute Members Community. It is housed alongside many other resources in our online Learning and Development Hub. You will need to login to obtain access, or register for an account if you are yet to do so.

If you have applied for Membership but are yet to register for the Learning and Development Hub, simply register via the link above (click ‘login’ then ‘sign up here’) and a member of our team will activate your account.

Join our Members Community

We invite you to join our vibrant and growing Members Community today.

Once you have submitted your Member application, you will receive an email containing instructions on how to access our Learning and Development Hub. If for some reason you don’t receive this email, please email learning@lowitja.org.au for further assistance. 

Access to the Learning and Development Hub is only available to individuals. If you belong to an organisation that would like to access the resources, please email members@lowitja.org.au to discuss available options.