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Improving the patient journey for Indigenous patients from remote areas

This project supports a program of cultural reforms to improve cultural sensitivity in acute health care institutions. The experience of Aboriginal people will be used as the central reference point. Systematic case studies of hospitals with different levels of experience in attempting to make their services and surrounds more culturally sensitive to the needs of Aboriginal patients, their families and friends, will be used to gather information and to inform the development and implementation of relevant tools and processes. The objective will be to produce tools and processes that assist hospitals to engage with local Aboriginal communities in a collaborative exercise of cultural reform.

The projected outcomes of this project included:

Project activity will be implemented in 6 phases. Phases 1–3 involve consultation with Aboriginal and mainstream health providers, a review of operating contexts within hospitals and the establishment of case studies within hospitals. Phases 4-6 involve the testing of interventions – culturally-sensitive continuous quality improvement tools and processes – on location. The ‘organisational readiness for change’ concept will be used to assist with understanding how best to introduce the tools and processes in individual settings.

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