Shipping and delivery policy
We deliver items Australia-wide and overseas using Australia Post. Our shipping costs are as follows: for 1 item anywhere in Australia $7, for up to 4 items anywhere in Australia $15. For larger or overseas orders, please contact us by email at <firstname.lastname@example.org> and we will quote a cost. These costs are added to the shopping cart before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3–7 business days depending on your location within Australia and 7–14 days for overseas orders.
The Lowitja Institute ships goods Australia-wide and internationally.
All transactions are processed in Australia Dollars (AUD).
All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling. Some of our publications carry a nominal charge only. All shipping charges are calculated in the shopping cart.
Total costs of the goods and services
Total costs are displayed in the shopping cart and include all taxes and handling charges.
Customer service policy
The Lowitja Institute is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where items are faulty, have been wrongly described, or are different from what you purchased on the website.
Consumer data policy
The Lowitja Institute understands that privacy is important to you, and is committed to complying with the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act). The NPPs govern how organisations in the private sector handle ‘personal information’ (which is basically information that can identify you).
What information do we collect and how do we use it?
We collect and use your personal information so that we can do business with you, such as process your orders and/or requests for publications, send you our bulletins and newsletters, event notices, invitations and registrations, disseminate our research, and any other activity that constitutes your engagement with the Lowitja Institute.
The personal information we collect from you usually includes your name, title, organisation, postal address, email address and contact number/s. We do not collect your financial information.
If at any time you no longer wish to receive all or some communications from us, please let us know. Our contact details are below.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Will your personal information be given to anyone else?
The Lowitja Institute does not sell, rent or trade personal information about you to or with third parties. In some circumstances, however, personal information may be disclosed outside the Lowitja Institute. For example, we may disclose it if:
• we are required or permitted by law
• disclosure is necessary to protect and defend the rights or property of the Lowitja Institute, or
• we consider it necessary to do so in order to enforce or apply the terms of any agreements with you.
The Lowitja Institute takes reasonable steps to ensure the security of your personal information. Our premises are in a secure building. Our IT systems are password protected and we frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.
How to access and correct your personal information
Under the Privacy Act, you have the right to seek access to information that we hold about you. You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date.
If you wish to access the personal information that the Lowitja Institute holds about you, please set out your request in writing, and forward this to us using the contact details below. We will then provide you with a copy (electronic or paper) of the relevant information.
Additional privacy information
T: +61 (0)3 8341 5555
F: +61 (03 8341 5599
Security capabilities and policy for transmission of payment card details
When purchasing from The Lowitja Institute your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
256-bit SSL encryption is the current industry standard.
If you have any questions regarding our security policy, please contact email@example.com.